Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and CoachesVault LLC (“CoachesVault,” “we,” “us,” or “our”) governing your access to and use of the CoachesVault platform, website, and all related services (collectively, the “Platform”). By creating an account, clicking “I Agree,” or otherwise accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must immediately stop using the Platform.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to your registered address. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

You must be at least 18 years of age to create a coach account or an athlete account on your own behalf. Athletes between the ages of 13 and 17 (“minors”) may only use the Platform with the express written consent of a parent or legal guardian. By registering a minor, the parent or guardian: (a) agrees to these Terms on the minor’s behalf; (b) accepts full responsibility for the minor’s use of the Platform; and (c) consents to the collection and use of the minor’s information as described in our Privacy Policy.

The Platform is strictly not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has registered, we will immediately delete that account and all associated data. If you believe a child under 13 has registered, notify us at privacy@coachesvault.io.

Coaches who use the Platform are independent contractors and are not employees, agents, partners, joint venturers, or representatives of CoachesVault in any way. CoachesVault does not:

• Employ, supervise, direct, or control coaches
• Verify, certify, or guarantee the qualifications, credentials, licenses, or insurance of any coach
• Conduct background checks, criminal record checks, or reference checks on coaches
• Guarantee the quality, safety, legality, or suitability of any coaching service

Athletes bear sole responsibility for evaluating a coach’s suitability before booking. CoachesVault expressly disclaims any liability for the acts, omissions, qualifications, or conduct of any coach.

Coaches are solely responsible for: (a) the accuracy of their profile; (b) delivering services as described; (c) maintaining any required licenses or certifications; (d) carrying adequate liability insurance; and (e) fulfilling all applicable tax obligations on income earned through the Platform.

IMPORTANT HEALTH AND SAFETY NOTICE: The Platform facilitates bookings for physical training, athletic coaching, and fitness-related activities, which carry inherent risks of physical injury, illness, disability, or death.

Nothing on the Platform, in coach profiles, or communicated through the Platform constitutes medical advice, fitness advice, nutrition advice, or treatment of any kind. Before beginning any new exercise or training program, you should consult a qualified physician or licensed healthcare provider, particularly if you have any pre-existing medical condition, injury, disability, or health concern.

CoachesVault is a booking technology platform only. We are not a fitness organization, personal training company, or healthcare provider.

By booking and attending any coaching session through the Platform, you voluntarily assume all risks associated with physical training and athletic activity, including but not limited to: muscle strains, sprains, fractures, joint injuries, cardiovascular events, heat-related illness, and other physical harm. This assumption of risk applies whether or not the risk arises from the negligence of any coach, CoachesVault, or any other party.

To the fullest extent permitted by applicable law, you release, waive, and forever discharge CoachesVault and its officers, directors, employees, contractors, agents, successors, and assigns from any and all claims, demands, damages, losses, liabilities, costs, or expenses arising out of or in connection with any coaching session or physical activity facilitated through the Platform.

All payments are processed by Stripe, Inc., a third-party payment processor. By using the payment features of the Platform, you also agree to Stripe’s Terms of Service. CoachesVault does not store full card numbers or sensitive payment credentials.

CoachesVault charges a platform fee on each transaction. The applicable rate is based on your plan and is specified in your coaching agreement with CoachesVault. Coaches receive the session price minus the applicable platform fee, transferred directly to their Stripe Connect account. The platform fee is non-refundable once a payment is processed.

Cancellation and refund policies are set entirely by individual coaches. CoachesVault does not guarantee refunds and is not a party to any refund dispute between a coach and athlete. All such disputes must be resolved directly between the coach and the athlete. CoachesVault may, at its sole discretion, assist in dispute mediation but has no obligation to do so and shall not be liable for any outcome.

You agree not to:

• Use the Platform for any unlawful, fraudulent, or abusive purpose
• Impersonate any person or entity, or misrepresent your identity or qualifications
• Circumvent, bypass, or attempt to avoid the Platform’s fee structure (e.g., booking through the Platform then paying a coach directly to avoid fees)
• Harass, threaten, defame, or harm any user, coach, or CoachesVault employee
• Post or transmit false, misleading, offensive, or infringing content
• Attempt to gain unauthorized access to any part of the Platform or its infrastructure
• Scrape, harvest, or collect user data without permission
• Use automated tools (bots, crawlers, scrapers) to interact with the Platform
• Upload viruses, malware, or any code intended to harm the Platform or its users

Violation of these prohibitions may result in immediate account suspension or termination and may expose you to civil or criminal liability.

All content, design, software, trademarks, logos, and materials on the Platform are owned by or licensed to CoachesVault and are protected by U.S. and international intellectual property laws. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or exploit any part of the Platform without our express prior written consent.

By submitting content to the Platform (such as a coach profile, bio, or photos), you grant CoachesVault a non-exclusive, royalty-free, worldwide license to use, display, and promote that content in connection with operating and marketing the Platform.

You agree to defend, indemnify, and hold harmless CoachesVault and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including any intellectual property or privacy rights; (d) any coaching services you provide or receive; or (e) any bodily injury or property damage caused by you.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. COACHESVAULT DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY COACH PROFILE, BOOKING INFORMATION, OR OTHER CONTENT ON THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COACHESVAULT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL COACHESVAULT’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO COACHESVAULT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain liabilities, so some of the above limitations may not apply to you.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and CoachesVault agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform (“Dispute”) will be resolved by binding arbitration, except that either party may bring claims in small claims court if they qualify. Arbitration means there is no judge or jury, and court review of an arbitration award is limited.

Before filing any arbitration demand, the parties agree to attempt to resolve the Dispute informally by contacting CoachesVault at legal@coachesvault.io. If the Dispute is not resolved within thirty (30) days, either party may initiate arbitration.

Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration will be conducted in English. The arbitrator’s award shall be final and binding.

YOU AND COACHESVAULT EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding. If this class action waiver is found unenforceable, then the entire arbitration provision shall be void.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. For any disputes not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware.

CoachesVault may suspend or terminate your account and access to the Platform at any time, with or without cause, and with or without notice, including for violations of these Terms. Upon termination, your right to use the Platform immediately ceases. All provisions that by their nature should survive termination shall survive, including Sections 5, 8, 9, 10, 11, 12, and 13.

You may close your account at any time by contacting support@coachesvault.io.

CoachesVault shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, governmental actions, power outages, internet disruptions, or other force majeure events.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CoachesVault regarding the Platform.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver: Failure to enforce any right under these Terms does not waive that right.
• Assignment: You may not assign these Terms or any rights hereunder without our prior written consent. CoachesVault may assign these Terms without restriction.
• Notices: Legal notices to CoachesVault must be sent to legal@coachesvault.io.

For questions about these Terms, contact us at legal@coachesvault.io.